All of our products are built to the highest standards and should provide reliable performance for many years, subject to reasonable care, use, transportation and storage.
Many of the products returned under warranty are found not to exhibit any fault at all. To avoid unnecessary inconvenience to you in terms of retuning the product please contact Focusrite Support
or Novation Support.
In the event of a Manufacturing Defect becoming evident during the warranty period, we will ensure that the product is repaired or replaced free of charge. The warranty period for any product purchased on or after the 1st October 2016 is a period of 24 months from the date of the original purchase. The warranty period for product purchased on or prior to the 30th September 2016 is 12 months from the date of the original purchase.
A Manufacturing Defect is defined as a defect in the performance of the product as described and published by Focusrite/Novation. A Manufacturing Defect does not include damage caused by post-purchase transportation, storage or careless handling, nor damage caused by misuse.
Warranty is provided by Focusrite/Novation the obligations are fulfilled by Focusrite/Novation.
In the event that you need to contact us regarding a warranty issue, or an out-of-warranty chargeable repair, please click here
for Focusrite and click here
We will then advise you of the appropriate procedure for resolving the warranty issue. In every case it will be necessary to provide a copy of the original invoice or store receipt. In the event that you are unable to provide proof of purchase then you should contact the reseller from whom you purchased the product and attempt to obtain proof of purchase from them.
Please note that all shipping and delivery costs will be covered by Focusrite/Novation.
This limited warranty is offered solely to products purchased from an Authorised Focusrite Reseller or Authorised Novation Reseller (defined as a reseller which has purchased the product directly from Focusrite Audio Engineering Limited in the UK, or one of its Authorised Distributors outside the UK). This Warranty is in addition to your statutory rights in the country of purchase.