Update: Information for e-store customers

Updated on: 26th March 2020

In light of current events, we'd like to give you an update on what's happening at the Focusrite and Novation e-store, and provide information about our dispatch guarantee on orders placed by a certain time.

From an operational standpoint, all orders are being sent as usual. We constantly monitor and update our online stock level, so everything that is showing as in-stock on the website is in our warehouse and ready to ship. Our dispatch guarantee ensures that orders ship on the same working day, if placed before 5PM in the UK and 1PM (Eastern Time) in the USA.

In terms of shipping and delivery, International customers in some areas may experience slower service than usual, and there are a very small number of areas we can't deliver to. We are, of course, at the mercy of local restrictions and the capabilities of our shipping partners. For an update on the operating status of our couriers, please check out DPD for UK orders, and Fedex for Europe, the USA and the rest of world.

As a global online equipment store, we feel it is vital to support artists, engineers and producers in these difficult times, ensuring you can continue to create, record and produce the music you love. We take staff well being very seriously, and we have taken steps to ensure our staff are safe and are operating within local government guidelines, while continuing to deliver your orders as normal. Our e-store team is working remotely at full capacity.

We'll continue to keep you updated with further information from the Focusrite family and partners when we have it. We encourage you to look after yourself and others and, above all, heed the advice of your local governments and health experts at this difficult moment. And, if you have some extra time, go create!

If you have any further questions, you can contact our customer service team here. You can browse all our products here.

We're with you,

The Focusrite Team.