Studio Trade In FAQ

Why should I trade in?

We're offering users of our legacy products the opportunity to get the latest Focusrite & Novation gear. Trading in gets you a 25% discount code to use on the latest Scarlett, Launchkey, or Launchpad products, and ensures your old gear gets a new lease of life or recycled for spares and repairs.


How do I trade in?

Head over to our Studio Trade In page, fill out the form and answer a few quick questions about the device you're going to trade in, and the model you're looking to upgrade to.


What product can I trade in?

Trade in your old Focusrite, Focusrite Pro or Novation product. It can be any model from the following product range: Scarlett 1st Generation, Scarlett 2nd Generation, Saffire, Forte, Clarret Thunderbolt, ISA MkI, Red 1 500 Series, RedNet 1, 2, 3, 4, 5 & 6 RedNet A16R & D16R MkI, Red 4Pre, VRM box, Novation AudioHub, Novation Nio, Novation Speed IO, Launchpad [MK1], Launchpad [MK2], Launchkey [MK1], Launchkey [MK2], Launch Control, Launch Control XL, Impulse, SL [MK1], SL [MK2]. No matter the condition we'll take it off your hands.


I have a current product that's not working. Can I trade it in?

If your product is still within our 3-year warranty you can get in touch with our support team who can help arrange for your product to be repaired or replaced free of charge. They can also help arrange a repair for any units outside of warranty. Head over to our Warranty Page for more details. If however you would prefer to trade up your product, then that's fine too, just head over to the Studio Trade-In page.


When do I get my code?

Once you've submitted your details, you'll receive an email letting you know that we are processing your details. It will usually take between 3-5 working days for our team to authorise your upgrade.

Once our team have processed your upgrade, you'll receive an email with your 25% discount code which can be used on your next Focusrite or Novation purchase from our e-store up until September 30th 2021. Be sure to check your Spam/Junk folder as sometimes emails maybe sent to those folders.


Where can I use my code?

Your 25% discount code can only be used on the e-store at store.focusrite.com.


What products can I use my discount code on?

You can use your code on any Scarlett 3rd Generation interface, Clarett USB interface, any size Novation Launchkey [MK3], Launchpad X, Launchpad Mini [MK3], Launchpad Pro [MK3], Peak, SL MKIII, Summit, ISA One, ISA 828 MkII, ISA 428 MkII, RedNet A16R MkII, RedNet D16R MkII and Red 8Line.

Please note: Circuit Tracks is not currently part of the trade in scheme and therefore codes cannot be used against this product.


How many times can I use my code, and can I use it on multiple products?

The discount code can only be used once.


When will my current product be collected?

Once you have made your order with your 25% discount code the Trade-In Team will book a DPD collection for your returning product. Collection will usually take place the following week from your order being placed. Please ensure you place your order for the new product as soon as possible, so that you receive your new product before the returning one is collected. *

DPD will send you a text message regarding the collection, and you can specify a day for the collection to make sure it's at a time most convenient for you.

There is no return label to print off for the collection, the DPD driver will take care of this, all you have to do is ensure the product is boxed and ready to give to the DPD driver.


What about postage and packing my current product?

We'll cover the cost of shipping your product. Simply pack the product in an appropriately sized box. Affix the prepaid shipping label and we will collect the product from you. You do not need a Focusrite or Novation box or the original packaging.

There may be a slight delay in collecting your product over the holiday period due to high order volumes. But don't worry we will be in touch as soon as we can.


What happens to my old product?

Once we receive your old product our team will test and evaluate it. If it's in good shape, we'll help it get ready to go to a new home. If not, we'll send it for recycling where parts will be reused for spares and repairs, helping us to reduce the quantity of materials we create and use.


Does my discount code expire?

Yes. Your code will be valid up until 30th September 2021.


Who can take part in the Studio Trade-In Programme and how long does it run?

Studio Trade In is only open to UK customers, running from 1st December 2020 to 31st August 2021**, with code redemption available up until 30th September 2021. Check out the Terms & Conditions for further details about the programme.


Can I combine my code with other promotional offers or sales?

Unless otherwise stated, discount codes cannot be combined or used with other offers, promotions or sales. Codes cannot not be used on refurbished products.

Can I upgrade my Scarlett 3rd Gen/ Novation MK3 product to a larger one?

The trade in offer is only available on the products listed on the trade in form which can be found here: https://store.focusrite.com/en-gb/studio-trade-in


What if I change my mind and want my old product back?

All trade in transactions are final. Unfortunately, we are unable to send you your old unit back at a later date.


*Please note during the busy holiday period it may take slightly longer for our team to process orders and get in touch.

**Please note that this date is subject to change if necessary. You can find more details on our Studio Trade-In Terms & Conditions page